Frequently asked Questions (FAQ) Order When will my order be shipped? As soon as your order is sent, we will send you a shipping confirmation by email. What delivery service will you use for sending my package? We send standard packages with TNT. The package didn’t contain all the articles. What can I do? If not all the articles are in the package, then report this by email to: firstname.lastname@example.org. An article is missing from my shipment. If the shipment is incomplete, then please excuse us for our mistake. Please contact our order processing department about this. Has my order already been sent? As soon as your order is sent, we will send you a shipping confirmation by email. Payment What payment options are available? Prepayment by bank transfer, credit card (MasterCard, Visa), PayPal Why can’t I pay with my credit card? Are you having difficulties with your credit card payment?The cause could be with your credit card company, but also with us in individual cases. We are then obliged to cancel the ordering process, as we cannot change this process. There is a chance that payment with your credit card will actually work if you try again at a later time. So I would encourage you to have another try. If your desired payment method is still not possible, then I would like to refer you to the alternative payment methods. We hope that you can complete your purchase successfully by credit card on your next online visit. Can I buy from you as a private individual? Yes, that is possible. To do this, please register in our online shop. Is there a minimum amount for my order? We have no minimum order value. However, please note the shipping costs in this context. How can I change my order? Since we try to ship as soon as possible after receiving an order, it is often no longer possible to change the order. If you would like to change something, please contact our customer service as soon as possible so they can look into your wish to change. Where can I see my past orders? You can see your past orders or order these again in your personal area under My orders. The article I need is not available at the moment. Is there a way of ordering it nevertheless? Yes, that is possible in principle. Please request the product from us. Some articles have to be manufactured first, which is why the delivery period is by request. Why haven’t I received an order confirmation? For you to receive an order confirmation from the shop system, the order has to be completed correctly. Please contact our order processing department if you have not received an order confirmation. I can’t see a price for an article. Why is that? Don’t worry. We haven’t shown a price because the product still has to be produced. The prices will be calculated separately for this. Please request the article using the request form for the product. Can I also order by phone or email? It is possible to order by email. Unfortunately we are unable to accept phone orders. To which countries do you ship? We send goods worldwide with only a few exceptions. These will be checked when you enquire or place an order. I can’t find the part I want or my vehicle model on the website. What should I do? To which countries do you ship? Please send us an enquiry with your VIN and the desired parts, as well as your address and phone number in case we have any questions. Return / exchange What do I do in the event of a complaint? Please send us an email with a detailed description of the fault or pictures. What is the shipping address for returns? Service Technologies GmbH & Co OG Kastnerhalle – Halle 4 Köglerweg 37 8042 Graz Austria What happens to my money in the event of a return? You will get your money back in the same way as you paid it. When will I get the credit note for my return of goods? You will receive a confirmation by email after we receive your return shipment. At the same time the system will automatically create a credit note for the invoiced amount. It can take up to 10 days for the amount to be shown in your account or your credit card account. We ask for your understanding for this. Unfortunately we are unable to speed up this process. How do I send an article back? If you need to, you can return the article to us within 14 days, free of shipping costs in Austria. The easiest way is with the enclosed return slip and return label.To do this, download our return form and state your reason for the return.Place the return slip in the package and stick the return label on the outside of the package.In Austria, please take the package to a post office or post office partner within 14 days (deadline for returning goods).We also ask international customers to return items within 14 days (deadline for returning goods) Have you received my return? As soon as a return arrives in our warehouse, we will inform you by email. Packages normally take no longer than 4 working days within Austria. They can take a little longer from abroad. If this time period has already been exceeded, please contact us.